844-424-5342 Mon - Fri, 9AM - 5PM (EST)

Terms and Conditions

PAYMENT, CHANGES, AND CANCELLATIONS

We want you to be confident in your self-guided trip arrangements and fully aware of your payment, change, and cancellation options.

PAYMENT

A deposit is required to secure your reservation; the amount is based on the total price of your trip. Final payment must be made in full 45 days prior to departure. An invoice requesting remaining payment is sent 60 days to departure.

TOTAL TRIP COST DEPOSIT
Up to $1,499 $300 + bike rental cost (if applicable)
$1,500-$2,999 $600 + bike rental cost (if applicable)
$3,000-$4,999 $1,000 + bike rental cost (if applicable)
$5,000 and above 20% of trip cost + bike rental cost (if applicable)

Reservations will be cancelled if final payment is not received by the due date and cancellation charges will apply.

Every effort has been made to produce pricing information accurately. We reserve the right to correct errors.

Payment Timeline:

  • AT RESERVATION – A deposit and full bike rental payment (if applicable) is collected at the time of your trip reservation.
  • 60 DAYS prior to departure – You’ll receive an invoice for any remaining balance due.
  • 45 DAYS prior to departure – Payment in full is due.

CHANGES

You can make changes to your trip (depending upon availability) up to the time of departure, but the following charges will apply. Ability to fulfill change requests is dependent upon vendor availability.

Change Timeline:

  • UP TO 45 DAYS prior to departure – $25/person for any changes; plus any applicable vendor costs (If adding a service, for ex. Fallingwater tour, the change fee may be waived.)
  • 45-15 DAYS prior to departure – $25 per person fee for changes to activities; $75 per person fee for changes to dates/transportation. Plus any applicable vendor fees.
  • 15-0 DAYS prior to departure – Changes and fees determined on a case-by-case basis.

CANCELLATIONS AND REFUNDS

Excepting the listed cancellation fees, all payments for travel services not provided to the traveler shall be refunded; this does not include any non-refundable charges. We realize that the majority of those who cancel do so out of necessity. Our fees reflect the cost administering a reservation and are not intended to be punitive in any way.

Applicable vendor charges – Some vendors charge a percentage of their cost upon cancellation, the amount often determined by how early the cancellation is made. Any non-refundable charges will be assessed if a trip is cancelled IN ADDITION to our cancellation fee outlined below.

Cancellation Fees:

  • UP TO 60 DAYS prior to departure – $25 per person fee for cancellation; plus any applicable vendor fees.
  • 60-21 DAYS prior to departure – 20% of trip cost; plus any applicable vendor fees.
  • Within 3 WEEKS of departure – 50% of trip cost; plus any applicable vendor fees.

Cancellations can be made at any time; if you must cancel your trip, you must do so in writing or via email. There is a fee for a trip cancellation plus non-refundable chargesdepending upon the time of cancellation. This fee reflects only our costs of administering a reservation, and is not intended to be punitive in any way. All payments for travel services not provided to the guest shall be refunded, not including cancellation fee and any non-refundable charges.

We realize the majority of those who cancel their reservations do so out of necessity